Reliable Realty DR

 

 

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MEET OUR TEAM at RELIABLE REALTY DR

Reliable Realty DR - Office: 1-809-362-7935 (Mon – Sat. 9 – 5:30 pm EST)

Maria Williams
Broker/ Owner
mariaw@reliablerealtydr.com

1-829-274-1637

Maria Williams is originally from Michigan, has been a U.S. licensed REALTOR since 2005, and has lived in Punta Cana since 2008.

You may have seen Maria on HGTV Caribbean Life.

Maria is in good standing with the U.S. National Association of Realtors (NAR), and is a member of the National Association of Professional Women (NAPW).

Maria maintains a continued affiliation with Century 21 in West Michigan, and is a member of the AEI Real Estate Association in the Dominican Republic.

Maria’s primary clients (both sellers and buyers) are English speaking from the United States, Canada, the U.K. and various parts of Europe. Maria holds an international marketing degree along with over 35 years combined experience in sales, marketing, customer service, project management and small business ownership. 

Maria is the proud mother of two married and successful children, and eight beautiful and talented grand children. She cherishes her visits and catching up with family and friends throughout the U.S. and abroad.

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Maria enjoys travel, art, photography, golf, and various water sports including swimming, boating, and scuba diving.

Sadly in May of 2016, Maria's faithful Pomerianan (Amber) past away from a 4 year long stuggle with congestive heart failure.  She was 11. As the agency's mascot, her photos were used in many well-known publications in the DR. She will continue to be used in honor of her unconditional love and acceptance, her toughness (despite her size), and her fight to survive. She also was a symbol of our agency's pledge to assist in the dog rescue programs here in the Dominican Republic.  

Recognitions:

Maria also has extensive property management experience, and has received various project management and customer service awards. She was a former District Manager for Pacific Intercultural Exchange, and has extensive experience in tradeshow and event planning. She formerly owned an art gallery and school in Michigan, and was an Honorary Chairperson for the National Congressional Committee. She also is a proud U.S Army Veteran.

Maria's "Claim to Fame"
While serving in the U.S. Army as a squad leader in South Korea, Maria was selected to meet with former president Jimmy Carter in 1980. During breakfast, Maria suggested that service men and women be allowed to wear tennis shoes instead of uncomfortable standardized military leather boots during extensive training. This suggestion was implemented throughout most U.S. bases and several bases abroad, and has since led to more consideration in the customization of breathable military footwear, hence increasing performance, and reducing painful orthopedic conditions.

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Todd Williams
Owner/ Property Manager/ Reliable Property Management
todd@reliablerealtydr.com

1-829-754-7259

Todd Williams has lived in Punta Cana since 2008 with his partner Maria. They are the creators and pioneers of the short-term vacation rental concept and explosion in Bavaro (Punta Cana), and the industry leaders in FULL SERVICE Property Management and Vacation Rental Booking Services in the area.

Todd ensures that our property management services and vacation rental services are done with excellence, regularly exceeding the high standards of our primarilty North American clients.

Reliable Property Management  offers the most affordable and most comprehensive management/vacation rental services in the area, with no hidden fees.

Todd and his team now service over 75 exceptional properties, and Todd personally oversees the daily scheduling and coordination of all property management functions. He also oversees all monthly accounting and rental statements and answers an average of 50 rental inquiries daily. All this is a true testimony to Todd and his team’s dedication, ethics and excellent reputation.

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Under Todd's leadership, Reliable Property Management was the first in the area to be contacted by HomeAway, has achieved the Trip Advisor Excellence Award, and has has been featured in The Edmonton Journal (May 2010) and The Winnipeg Free Press (August 2010).

Todd has over 23 years combined property management experience in the U.S. and in Punta Cana, along with these other skills and experiences:

  • Certified U.S. Repair Technician
  • Over 30 years of mechanical, electrical, and plumbing experience 
  • Experienced in swimming pool pump, plumbing and repair 
  • Utilizes cost effective repair and restoration approaches 
  • Uses state of the art property management/landlord accounting software programs
  • Former tool and die operations manager with a U.S. company for over 20 years
  • Many years of experience in owning and managing investment income properties in Michigan

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Rosmaylin Genao Díaz
Office Administrator
Administrative Assistant - Sales Associate
Customer Service & Excursion Coordinator

rosmaylin@reliablerealtydr.com
1-809-362-7935

Rosmaylin, or “Romy”, was born in Santo Domingo, Dominican Republic. She is the oldest of several siblings.

She started working at the age of 16 at the Outback Steakhouse; a US Franchise located in the city of Santo Domingo (the capital of the Dominican Republic).  She was influenced by her mother who was manager of Outback Steakhouse and her father, who was a professional Chef at Sophia´s a fine dining Restaurant in Santo Domingo.

Later, she moved with her mother to the Outback Restaurant in the touristic area of Bavaro / Punta Cana.

Rosmaylin worked for 3 years in Outback Steakhouse, in the fields of Hostess and Bartender, but she later decided it was time to make a change. To get out of her comfort zone and learn new skills that more correlate with her ongoing Business Administrative studies; a new career offering new experiences that would offer her more opportunities, yet also, more time to continue her university studies.

Initially studying at the International Business at the APEC University in Santo Domingo, Rosmaylin later transferred to Business Administration at the Caribbean University in the Dominican Republic, where she is currently attending part-time.

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Rosmaylin’s hobbies include; traveling around the Dominican Republic with a specialized community called “Road Trip Makers”, a national and international group where likeminded members camp in more remote areas, and together discover the countries beautiful, yet hidden places and secrets. So far, Rosmaylin has attended national trips within the DR, but she would like to join the international travel opportunities in the near future.

Going to the beach, sharing moments with special friends, and going to the movies are also her favorite pastimes.

Rosmaylin considers herself a proactive person who adapts to changes easily. Those who know her say she is fun, responsible and friendly.

These are the traits Reliable Realty embraces, and we are confident our valuable owner clients, repeat vacationers, collaborators, service providers and developers (whom she will work closely with) will receive top notch and attentive customer services from Rosmaylin.

Rosmaylin's role with Reliable Realty is as the Administrative Assistant. An all-important job in the office consisting of an array of diversified tasks, and requiring exceptional skills in of organization, data entry, and friendly customer service.

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Lissette Castrellon
Project Manager / Liaison
Sales Associate
lissette@reliablerealtydr.com
1-809-901-5250


Lissette Castrellon was born in Panama and raised in Dominican Republic. Her Dominican mom brought her to this country at the age of two.  She resides in Bavaro with sister.  Lissette has an older brother who lives in Puerto Rico, and 2 other sisters from her Panamanian dad.  One who lives in Panama, and the other resides in New York.

Lissette is an ongoing student at UNIBE (University) in Santo Domingo, extending her studies in real estate law part-time at UAPA (university).  Once completed, she will bring yet another benefit to our growing real estate agency.

Prior to her employment with Reliable Realty, Lissette worked as a Team Manager for 7 years for an American call center located in the Dominican Republic.  She possesses an array of skills and experiences vital to our team in customer service, education, and time management.

Some of Lissette’s observed strengths are her determination, dedication, motivation and willingness to learn new skills; exemplified by her ability to master the English language primarily “on her own” (speech, reading and even written). However, later she did take an English course to learn the proper grammar rules.

Lissette's role with Reliable Realty is our “Project Manager”.  An “all important” liaison between our property owners, and the developers, contractors, service providers; as well as the communication voice between the Sales and the Property Management departments. Being articulate, organized, detail oriented, with consistent and timely communication is a MUST for this demanding, yet fulfilling multi-faceted position! 

Project Management is an extremely valuable service offered exclusively to our numerous clients who have purchased properties brand new construction communities, especially those who do not reside here (yet)... hence the need for physical “feet on the ground” during the construction stages, all the way to full completion, providing full assistance in all finishing aspects, an invaluable service other agencies do not offer; i.e. inspections, paint choices, furnishings, décor, accessorizing, and other customization to name just a few.

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Or, for our current owners, owners wishing to sell, and new owners purchasing resale properties, Lissette orchestrates the required work for updates, repairs, upgrades, and / or remodeling requests.

7 of 10 of our buying clients primary purchase goal is to leverage as a lucrative income property; so Project Management is in high demand in getting these properties ready and customized to our clients tastes and into the hands of the Property Management/ vacation rental side of our full service business in order to best meet the heavy flow of short-term vacationers annually.

Lissette says, “I want to do the best job possible in all I pursue, and I plan to make a career in this vibrant Caribbean real estate/ Project and Property Management industry”.

Interestingly, Lissette’s personal goal is to learn about a different country each year; especially the country’s history, culture, music, dance styles, lifestyles, and architectural designs.

Lissette loves dogs and sports. She notably excels in basketball. On her free time, when she is not studying, she enjoys music and dancing (especially Bachata and reggaetón). She also looks forward to going to the beach, writing, drawing, dining out, and trying new cuisines. Lissette revels in learning something about everything, which is evident in her ability to learn new and challenging skill sets with prompt eagerness.

Rest assured, with Lissette’s strong, organized, and determined character combined with her well-rounded experiences, our valuable client’s property investments are in very competent hands.

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Gregory Perez 
Property Management Supervisor / Assistant Project Manager
gregory@reliablerealtydr.com
1-809-860-0040

Gregory Perez is Dominican-born and speaks fluent Spanish, Dutch and English. At the age of nine Gregory moved to Holland (Europa) with his mother for a better life. While in Europa, Gregory studied philosophy and also held a part time job as a car-painter while attending college. “This education, combined with my work experiences, changed my life into becoming a more mature man,” says Gregory.

In 2006, as part of the human rights movement in the DR, Gregory worked for a public school for four years, primarily as a teacher. During that time he amassed valuable skills while participating in many educational activities including various workshops, conferences, teamwork courses, and leadership training.

Gregory is a loving and hardworking husband and the proud father of 2 young children who reside here with him.  His primary job, as the Property Management Supervisor, is to assist Todd (the co-founder and Property Manager) as the "feet on the ground" person, thus assuring various property and project management work orders are immediately attended to. Personal hands on customer service is in high demand for the over 4,000 vacationers and owners that the agency services annually. During high season (Dec. - April), there can easily be 10 or more check-in and check-outs in one single day.

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Gregory's role as Property Management Supervisor varies every day. He personally attends to small repairs, coordinates the cleaning and transportation schedule, attends to the ongoing inventory management needs, assists with prompt bill paying, and helps with personal and professional client check-in and check-out duties. 

Gregory will also assist with our Project Management team in immediately attending to vacation rental guest (or visiting owners) request for minor repairs (i.e. A/C, televisions, hot water heaters, appliances, etc.). Gregory also assist our new owners in establishing electricity services, cable TV and internet. His ability to speak, read, and write both Spanish and English is essential for this position.

Gregory’s responsibilities require him to be on call nearly 24/7 so that he can meet the many needs of our clients from around the world. However, even while balancing his work and family life, Gregory receives daily compliments for his kind, prompt, professional and calm approach in all situations. 

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Krystal Gorham
Executive Sales Agent
krystal@reliablerealtydr.com
1-809-957-6099

Krystal was born and raised in South Western Ontario Canada, and brings 25 years of experience in sales, management, and marketing.  Krystal, along with    her husband, own a successful Heating and Cooling business with operations in Hamilton, Burlington, and Oakville Ontario, Canada.  As a co-owner of this business, together they built their business to the growth and success it is today.

As a business owner herself, Krystal truly understands the importance of our agencies most cherished values; honesty, trust, hard work, and exceptional customer service.

Krystal is also member of the Canadian Legion and has lived in Foggia, Italy for 8 years before the operation of their business in Canada, hence providing her the opportunity of learning to speak some Italian. A great advantage here in Punta Cana.

Krystal has been traveling to Punta Cana for years before moving here full-time. Like most of our team, it was her dream to live the lifestyle that Punta Cana offers, and by having a great team running their company back home, this has allowed Krystal and her husband, the opportunity to fulfill this dream.

After almost a year living in Punta Cana, Krystal decided she missed the interaction of working and assisting people. Thus, bringing her to Reliable Realty.  Krystal is ready to help you accomplish the same dream of home ownership and a lifestyle change soon.

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Krystal and her husband have three beautiful daughters and a loyal German Shepard, which they have had since a puppy.

When Kyrstal is not meeting new people, and/ or selling Real Estate, she is an artist working on a new art piece in her favorite acrylic medium; painting beautiful landscapes Punta Cana is known for. From a 3rd party perspective, she is quite talented too. A few of her amazing paintings are now proudly displayed in the Reliable Realty office. Krystal’s other hobbies include walking, playing ball with her dog, cooking, and trying new cuisine’s.

Kyrstal looks forward to developing long and lasting relationship with all her clients, whether the purchase is securing a perfect permanent home here, a vacation home, and / or as a real estate investment.

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Lexie Wilcox
Professional Photographer and Tour Guide
grammielexie@gmail.com
1-829-919-7269

Lexie Wilcox is from New Brunswick, Canada and now lives in Bavaro full time.  She is a well-known icon here with her bubbly personality and inquisitees about any new business and/ or event going on in the area (even where the sales are happening).

Lexie has two daughters, 2 son’s and three grandchildren, with many bragging photos of them to share.

Lexie offers 2 special and value-added services to Reliable Realty owners and vacation rental guests.  Her informative mini, yet affordable Walk-About-Tour, as well as an array of photography services offered.

1. "WALK-A-BOUT" TOUR: This custom tour is a condensed, yet informative “area / amenity discovery tour where together with Lexie Wilcox, Canadian – Dominican resident, explore our friendly Bavaro Beach-town neighborhoods of Los Corales and El Cortecito… with emphasis in the Los Corales commercial and beach areas.  Lexie provides beneficial navigational and cultural tid-bits from the perspective of a North American expat.  So instead of spending several frustrating hours of your vacation time trying to “figure it out” join knowledgeable and bubbly Lexie on her valuable area Walk-a-bout” tour.

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NOTE:  This is NOT a Real Estate Tour.  For more information specific to the real estate market and opportunities here, please refer to “REAL ESTATE ASSESSMENT TOURS”

2. Custom Photography Services Include:

  • Updated home photos (interior/exterior) for increased FOR SALE or FOR RENT attention and exposure
  • Cherished memory photos of your vacation in Punta Cana (Bavaro)
  • Photos for a wedding or special event in Punta Cana (Bavaro)
  • Unique and professional photos of the area, your family, friends, or pets
  • Lexie also offers some exceptional stock photos for purchase for work projects, websites, FaceBook, or specific area photos.  Ask about her amazing portfolio.

Please Contact Lexie Directly For More Information and Pricing.

Yes, she uses Whatsapp!

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Since Lexie’s first bazooka bubblegum camera, to her sophisticated high-end equipment she uses today, Lexie has had a passion and eye for photography; landscapes, objects, people, interior spaces, groups, family events, weddings, and even photographs for websites and corporate ads. Lexie’s love of animals, birds, and all God’s creatures allow her to step out of typical photography boundaries. She has captured cultural beauty in photos in many places throughout the world, including Europe, 11 provinces in Canada, 45 states in United States, and the Caribbean.

While living in Brunswick, and when Lexie was not pursuing her passion for photography, she worked as one of the few female taxi cab drivers in Canada and owned her own cab. Formally Lexie was the vice president of tourism for the Chamber of Commerce in her Canadian hometown and has over 20 years of customer service experience in numerous fields. Lexie also enjoys home renovation and design, horseback riding, and designing and sewing her own evening gowns.

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